FAQs

Hopefully, you will find all the information need about shipping, delivery, and our products here. If not, don't hesitate to drop us a line via our contact us form, or via the webchat in the bottom right hand corner of this screen.

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About Our Bags

What makes Póchette handbags different?
Póchette handbags are designed to be versatile and customisable - all our straps are interchangeable and work across both handbag styles.

Our signature Danu bag offers even greater customisation with its interchangeable covers, available in a range of pebbled leather colour, as well as selected animal prints. This allows you to refresh the look of your handbag without replacing the entire bag, giving you multiple styling options from a single design.

Are Póchette handbags designed in Ireland?
All Póchette handbags and accessories are designed in Dublin, Ireland. Every design begins with a focus on functionality, versatility and timeless style, creating handbags that are as practical as they are beautiful.

As an Irish handbag brand, we carefully consider every detail, from organisation and storage to materials and craftsmanship, ensuring each piece is designed to be used and enjoyed for years to come.

Where are Póchette handbags made?
Póchette handbags are handcrafted in Portugal by a small, women-owned manufacturing partner with extensive experience in luxury leather goods.

We chose to work with a family-run European manufacturer because of their exceptional craftsmanship, attention to detail and commitment to producing high-quality leather handbags. This close partnership allows us to maintain the standards we expect for every Póchette piece.

What materials are used in Póchette handbags?
All our pieces are made from premium Italian leather.

Our original Póca and Danu collections are made using soft, full-grain pebbled leather, chosen for its durability, texture and timeless appeal. Our Sparkle Collection is crafted from buttery-soft full-grain nappa leather, offering a luxurious finish with a subtle shimmer.

The interior lining is finished in our signature Syrah shade and is crafted from a durable 65% polyester and 35% cotton blend, chosen for its longevity and everyday practicality.

Functionality

Can I change the straps on my Póchette handbag?
Yes, all our straps are interchangeable and work on both the Póca and Danu handbags. You can easily swap straps to give your bag a whole new look - from Casual woven for every day wear to the Luxe leather & chain for evenings out.

Do all straps fit all Póchette handbags?Yes, every Póchette strap is designed to fit both the Póca and the Danu handbags. If you own multiple bags and straps, you can mix and match across the collection to create a look that suits your style.

How many ways can I wear a Póchette handbag?
Póchette handbags are designed for versatility. Depending on your choice of strap and preferred fit, they can be worn on the shoulder, as a crossbody bag worn high across the body, or lower on the hip.

Will my phone fit inside a Póchette handbag?
Most smartphones fit comfortably inside both Póchette handbag styles. Many phones will fit in the exterior zipped pocket, while larger phones or phones in protective cases may fit more comfortably in the interior flap pocket.

If you're unsure whether your phone will fit, please get in touch and we'll be happy to advise.

What fits inside The Danu?
The Danu is designed to hold your everyday essentials while keeping them organised and easy to access.

You can comfortably fit:
* Phone
* Wallet
* Keys
* Glasses
* Small makeup bag
* Passport & Boarding Pass
* An umbrella or a 500ml bottle of water

With its thoughtfully designed interior and interchangeable cover system, The Danu is ideal for everyday use, commuting and travel.

Take a closer look at what fits inside the Danu here.

What fits inside The Póca?
Despite its compact size, The Póca comfortably fits your daily essentials.

You can easily fit:
* Phone
* Wallet
* Keys
* Glasses
* Small makeup bag
* Passport & Boarding Pass

Take a closer look at what fits inside The Póca here.

Gifting

Are Póchette handbags suitable as gifts?
Yes, abolutely! They make the perfect gift. Whether you choose a signature handbag or a smaller piece such as one of our leather straps, each item is designed to feel considered, practical and beautifully made.

A Póchette gift is ideal for anyone who appreciates timeless design, premium materials and versatility in their accessories.

Can I send a handbag directly to the recipient?
Yes. You can enter your own details at checkout for billing, and the recipient’s address as the shipping address to send the gift directly to them.

The best part? We also offer complimentary gift wrapping, and you can include a personalised message at checkout. To make it even more special, we add in a small chocolate treat with each order 💜

Do you do Gift Cards?
Yes, we offer gift cards in a range of denominations. They make an ideal last-minute gift, as they are delivered instantly by email and can be forwarded directly to the recipient or printed and placed inside a card.

How do the Gift Cards work?
Gift cards are redeemed at the checkout
and can be used across multiple purchases until the balance is fully spent. You can also use more than one gift card on a single order.

Leather Care & Maintenance

How do I care for my bag?
To keep your Póchette handbag looking its best, we recommend storing it away from direct sunlight, heat, and humidity when not in use. This helps preserve the natural beauty and finish of the leather.

To clean your bag, gently wipe it with a soft, dry cloth. If needed, you can use a slightly damp cloth for light marks, taking care not to saturate the leather.

We recommend avoiding harsh chemicals, solvents, or abrasive materials, as these can damage the surface of the leather.

When storing your handbag, keep it in its dust bag and stuff it lightly to help maintain its shape.

With the right care, your Póchette handbag will age beautifully and remain a timeless piece in your wardrobe for years to come.

Sustainability

Are Póchette handbags sustainably made?
At Póchette, we make considered choices at every stage of production to create handbags designed to last.

We use high-quality leather, a natural material that has been used for centuries in bags, footwear and clothing. As leather is a by-product of the food industry, using it helps ensure that this material is not wasted.

Our leather is sourced from an LWG Gold-rated tannery in Italy, meaning it has been independently audited for environmental performance, including water and energy use, waste management, emissions, chemical management and traceability.

We believe in creating products that are made to be worn and kept for years, rather than replaced seasonally.

Are your handbags handmade?
Yes, they are handmade by a skilled team at a small woman-owned manufacturer in Portugal.

We work closely with our production partners to ensure high standards of craftsmanship and attention to detail across every piece.

Why do you not offer vegan products?

At present, we focus on working with high-quality leather as our primary material.

Many vegan leather alternatives available today are made from polyurethane (a plastic-based material), which can have a higher environmental impact and is not aligned with our current material choices.

However, we closely follow developments in innovative and lower-impact materials and remain open to introducing alternative options in the future as technology evolves.

Shipping & Return

Do you ship internationally?
Yes, we ship internationally.
Póchette handbags are available to customers in all countries listed on our shipping policy here. If your country is not listed, please do contact us and we will do our best to explore delivery options for you.

How Long Does Shipping Take?
Shipping times vary depending on your location. You can view full delivery timeframes and options on our Shipping Policy page here.

Will I be charged for Customs and Taxes?
For orders delivered outside of Ireland and the EU, local customs duties and import taxes may apply when your order arrives in your country.

For UK customers, orders shipped from Ireland may be subject to UK import VAT and customs charges on arrival. These charges are determined by UK customs authorities and collected by the courier or customs authority before delivery. Any applicable charges are payable by the recipient.

As customs charges vary by country and are outside of Póchette’s control, we recommend checking your local import requirements before placing your order.

Do UK customers pay import VAT?
Orders shipped to the UK from Ireland may be subject to UK import VAT and customs charges on arrival. These charges are collected by the courier or customs authority before delivery and are payable by the recipient. We recommend checking any applicable import charges before placing your order.

What is our Return Policy?
We want you to love your Póchette handbag. If you’re not completely satisfied, you can view full return eligibility, timeframes and instructions in our Refund Policy.

My Order

Want to send your order as a gift?
Yes — if you are sending your Póchette order as a gift, we will not include any pricing details on the packing slip. It will simply list the items included in your order 😊


Where is my order?
Once your order has been dispatched, you will receive a shipping confirmation email with a tracking link.

You can also track your order by clicking “View your order” in your confirmation email. If you have any issues locating your tracking information, please get in touch and we’ll be happy to help.

If there are any issues, please contact us.

How Do I Return My Order?
If you would like to return your order, please contact us with your order number and reason for return.

Items must be returned unused, in their original packaging, and with all swing tags still attached.

Once your return has been received and inspected, we will process your refund in line with our Returns Policy.

Can I change or cance my order?
We work quickly to process and dispatch orders, so changes or cancellations are not always possible once an order has been placed.

However, if you contact us straight away, we will always do our best to catch it in time.

Can't find what you're looking for here?

If you have any questions, please don't hesitate to contact us:

Have a quick question during working hours? Drop us a line via the web chat in the bottom right hand corner of the screen here and we will get back to you 😊

If you have any questions,comments, suggestions, media related enquiries or need help with anything - just fill in our contact us form and we'll get back to you as soon as we can 😊